Have any questions or need help? Ask an OtterBox expert:
Customer Service Hours (MST)
Call Center Wait Time: 2 Min
NOTE: If you do not receive a confirmation email within 20 minutes of submission, please call customer service to process your request at 1-855-688-7269
Coolers, Cooler Accessories, Tumblers and Tumbler Accessories
Warranty claims for these products are managed by phone. Please call 1.855.688.7269.
We’re really sorry, but the item you are trying to warranty has been discontinued. For questions about our warranty, please refer to our warranty policy, or contact a Customer Service Representative at 1-855-688-7269.
We're sorry but we don’t have your color available. Please choose one of the colors above for your replacement. If you have questions, please contact Customer Service at 1-855-688-7269.
This phone number is required in the event the shipping partner needs to arrange a delivery time with you.
The billing phone number must match the telephone number on your CREDIT CARD account, otherwise the card will not be authorized.
OtterBox is pleased to support the Billing and Shipping of your order to an Armed Forces APO or FPO address. To take advantage of this service, please enter either APO or FPO in the "City" field. All APO and FPO orders will be shipped via the FedEx SmartPost. Upgraded shipping services are not available.
Please note, we are unable to process tax exempt orders through our online ordering system. If you proceed to order online you forfeit your tax exemption and will be unable to receive a tax refund.
Please contact our Customer Service team for help placing your tax exempt order at
For Discover, MasterCard and Visa, enter last three digits on the signature strip. For American Express, enter the four digits in small print on the front of the card.
You must provide date of birth and the last four digits of your Social Security Number
Your OtterBox product will be replaced at no charge to you except for shipping, handling and applicable taxes.
We stand by our products. Learn more about our warranty statement.
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