OtterBox Warranty
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Have any questions or need help? Ask an OtterBox expert:

Customer Service Hours (MST)

Christmas Eve/Christmas Day: Closed
New Year’s Eve/New Year's Day: Closed
Monday - Friday: 6am - 9pm
Saturday - Sunday: Closed

Toll Free: 1-855-688-7269

Call Center Wait Time: 10 Min

Find Your Case By Brand
Find By Order Number
Where is this?
When you placed your order through otterbox.com, you created an online account. You can find your order number when you login to your otterbox.com account. Once you are logged in, you can find your order number in the “order history” section within the my account area. Please call us if you have trouble logging into your otterbox.com account.
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Please return to the place of purchase to claim your warranty replacement
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NOTE: If you do not receive a confirmation email within 20 minutes of submission, please call customer service to process your request at 1-855-688-7269

Coolers, Cooler Accessories, Tumblers and Tumbler Accessories
Warranty claims for these products are managed by phone. Please call 1.855.688.7269.

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Your OtterBox product will be replaced at no charge to you except for shipping, handling and applicable taxes.

We stand by our products. Learn more about our warranty statement.