Customer Support

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Purchased an OtterSpot?

We identified a component defect in some of the early OtterSpot batteries, which has since been addressed. While no injuries have been reported, we are replacing early units of the OtterSpot batteries (serial numbers starting with 229, 259 and 250). If you purchased an OtterSpot battery within that serial number range, we recommend you discontinue use and contact our Customer Service Department at 1-855-688-7269 to arrange for a replacement battery at no cost to you.