About My Order
OtterBox.com accepts VISA, Mastercard and American Express. Please see our Security Policy for more information about our online ordering system. If you do not have access to the internet or don't feel comfortable placing orders online, please call us direct at 855-688-7269 to place an order.
If you’ve placed an order online please be sure to review the order carefully. If you find any errors, please contact us immediately by phone at 855-688-7269 . Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are completed online.
If you are experiencing difficulties with a coupon code and this is the first time you’ve used it, make sure that you enter the code exactly as it is shown. Please note that you must enter your coupon code in the field that is labeled "COUPON CODE". If you have already submitted an order, please understand that we are not able to make changes to the financial aspect of your transaction.
Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, Otter Products, LLC software system will run various authorization checks. If for any reason an order is not authorized by Otter Products, LLC software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount will still appear as a pre-authorization for approximately 2-3 business days. Billing will be processed upon shipment of all orders.
Possible reasons that an order would not process:
- The billing address that is on the order does not match the billing address that the card statement is sent to.
- Unavailable funds.
- Incorrect card security code. For most credit cards, enter the three-digit number that follows your account number on the back of your card. If you have an American Express card, enter the four-digit number printed above your account number on the front of your card.
- Incorrect card number or expiration date.
If your order did not process and you still see authorizations on your credit or debit card, please don't fret. These are not charges, and no money has been taken from your account. They are merely pending authorizations and will drop off your account in 2-3 business days. If you continue to have problems with your credit card on our site, please contact our Customer Service team at firstname.lastname@example.org, or call toll-free at 855-688-7269 (or call our local Fort Collins number at 970-493-8446 ).
OtterBox reserves the right to correct price errors before fulfilling any orders.