Privacy Policy

This privacy policy applies to otterbox.com, operated by Otter Products, LLC (“Otter”). This privacy policy describes how Otter collects, uses and shares the personal information you provide on otterbox.com. It also describes the choices available to you regarding our use of your personal information, and how you can access and update this information.

We value your privacy, and we make this policy easily accessible throughout our site to assist you in understanding the way information is handled in the course of using this site. At Otter we want to make your online experience enjoyable and safe. Because we gather certain types of information about our users, we want you to fully understand our policies surrounding the attainment and use of that information.

If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.

INFORMATION we COLLECT

You are not required to provide personal information that we request. If you choose not to provide the information we have requested, we may not be able to provide you with our products or services.

When you make a purchase from this site, request to receive our electronic newsletters, participate in our message boards or forums, write a review, submit a warranty claim, or participate in polls, surveys, or contests, we may collect information from you, including your name, email address, phone number, mailing address, payment information, age, and social media handles. If you purchase a gift for a friend from this site, we may collect information from about your friend, including your friend’s name and mailing address, in order to fulfill your order. We will only use this information for the specific purpose for which it is provided. If you believe that one of your contacts has provided us with your personal information and you would like to request that it be removed from our database, please contact us at privacy@otterbox.com

Please be aware that our site includes links to other sites whose privacy practices may differ from those of Otter. If you submit personal information to any of those sites, your information is governed by their respective privacy policies. We encourage you to carefully read the privacy policy of any site you visit. Similarly, some of our pages utilize framing techniques to serve content to from our partners, while preserving the look and feel of our site. Please be aware that you are providing your personal information to these third parties and not to Otter.

Our site includes social media features, such as the Facebook Like button. These features may collect your IP address, which page you are visiting on our site, and may set a cookie to enable the feature to function properly. Your interactions with these features are governed by the privacy policy of the company providing it.

How We Use Your Personal Information

The personal information we collect allows us to fulfill your order or warranty claim, and provide the services you request from us. We may supplement this with information from a third party source, such as FedEx, in order to validate delivery address so we can properly ship your order.

If you fill out a survey or form, participate in a contest or submit a testimonial on our site, and in the process provide us with personal information, we use this information to notify contest winners and award prizes, to monitor site traffic or personalize this site, and to send participants an email newsletter. We also display personal testimonials of satisfied customers on our site, in addition to other endorsements. With your consent we may post your testimonial along with your name. If you wish to update or delete your testimonial, you can contact us using our contact information below.

We provide visitors to our site the opportunity to receive communications from us, including a periodical newsletter, product promotions, polls, surveys, and any other information that we feel may be pertinent to the visitor. You may opt out of receiving any, non-service related communications by emailing us at privacy@otterbox.com, by clicking on the 'unsubscribe' link in any email we send to you, or by replying to any email we send you and entering the word UNSUBSCRIBE in the subject line.

Our site offers a publicly accessible blog. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at the contact information below. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.

Otter uses information voluntarily given by our users to enhance their experience on our site, whether to provide interactive or personalized elements on the sites, or to better prepare future content based on the interests of our users.

Disclosure to Third Parties

We may provide your personal information to our affiliates and companies that provide services to help us with our business activities such as shipping your order or warranty claim, offering customer service, sending our communications, and administering testimonials and contest. These companies are authorized to use your personal information only as necessary to provide these services to us. We will not share your personal information with any other third party organizations except with your express consent.

We reserve the right to disclose your personal information as required to by law, such as to comply with a subpoena, or similar legal processes, and when we believe that disclosure is necessary to protect our rights, protect your safety or the safety of others, investigate fraud or response to a government request.

Log Files, Cookies, and Other Tracking Technologies

This site utilizes industry standard analytics packages that gather limited information on visitors to our site automatically, and stores this anonymous information in server log files. This information may include IP addresses, browser type, referring pages, operating system used and date/time stamps. This information does not identify individual users; it is used only for site administration, as well as for analysis of site usage and trends.

Otter collects user traffic usage characteristics throughout its site. However, we do not correlate this data with individual user information. Otter may analyze usage statistics according to a user's domain name, browser type, and MIME type by reading this information from data contained in the user's browser.

Otter may collect and catalog search terms that users employ in our search function, but this tracking is not associated with individual users. We may use tracking information to determine the areas of our site most important to users, based on the characteristics of usage or traffic of those areas. We will not use this data to track what any particular individual users read, but rather the performance of each page. This may help us to build a better web-based experience for you.

Otter, our affiliates, and our service providers (e.g. marketing partners, analytics providers, or payment processors) utilize technologies such as: cookies, beacons, tags and scripts. These technologies are used in analyzing trends, administering this site, tracking users’ movements around this site and to gather demographic information about our user base as a whole. We may receive reports based on the use of these technologies by these companies on an individual as well as an aggregated basis.

We use cookies for our shopping cart, to remember users’ settings (e.g. language preference), to enable us to track and target the interests of our users so as to enhance the overall experience of using our site, and for authentication purposes. Users can control the use of cookies at the individual browser level. If you reject cookies, you may still use our site, but your ability to use some features or areas of our site, such as our blogs, polls, and surveys may be limited.

We partner with a third party to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites, in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here (or if located in the European Union click here). Please note this does not opt you out of being served ads. You will continue to receive generic ads.

We use Local Storage, such as HTML5, to store content information and preferences. Various browsers may offer their own management tools for removing HTML5. Third parties with whom we partner to provide certain features on our site (e.g., YouTube) also use LSOs such as Flash cookies or Local Storage, such as HTML5, to collect and store information. Various browsers may offer their own management tools for removing HTML5. To manage Flash cookies please click here.

Access to Personal Information

If you would like to know whether we hold, or process on behalf of a third party, any of your personal information, you may request this information by emailing us at privacy@otterbox.com.

If your personally identifiable information changes, you may update it by logging into your online account or emailing us at privacy@otterbox.com. If you no longer wish us to possess your information, you may request deletion of your information by emailing us at privacy@otterbox.com. You also may make your request by phone or postal mail at the address/phone number indicated in the contact information below. We will respond to your request to access within 30 days. We will retain your information for as long as your account is active or as needed to provide you services. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.

Protection of Personal Information

We follow accepted industry standards to protect any personal information you have provided to us. However, please be aware that no method of electronic transmission or storage can ever be 100% secure. Therefore - as is the case with any organization - we are not in a position to guarantee the absolute security of your information.

Nevertheless, the security of your personal and financial information is extremely important to us. We do our best to ensure confidentiality and security in our online shopping experience. For instance, we employ various firewalls and other security tactics to keep your information secure. We do not store your complete credit card information on our internal web server. When you enter sensitive information (such as a credit card number) on our order forms, we encrypt the transmission of that information using transport layer security technology (TLS). Once your order is completed, it is entirely deleted from our web records. While there is risk inherent in every Internet transaction, be assured that we are work hard to ensure that risk is minimal.

International Users

Otter Products, LLC is a United States-based company. All the information you provide will be transferred to the United States. Otter complies with the EU-U.S. Privacy Shield framework and the U.S. - Swiss Safe Harbor framework as set forth by the U.S. Department of Commerce regarding the collection, use, and retention of personal data from European Union member countries and Switzerland.

EU-U.S. Privacy Shield

Otter Products, LLC participates in and has certified its compliance with the EU-U.S. Privacy Shield Framework. Otter is committed to subjecting all personal data received from European Union (EU) member countries, in reliance on the Privacy Shield Framework, to the Framework’s applicable Principles.  To learn more about the Privacy Shield Framework, visit the U.S. Department of Commerce’s Privacy Shield List.

Otter is responsible for the processing of personal data it receives, under the Privacy Shield Framework, and subsequently transfers to a third party acting as an agent on its behalf. Otter complies with the Privacy Shield Principles for all onward transfers of personal data from the EU, including the onward transfer liability provisions.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Otter is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Otter may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

With respect to personal data received or transferred pursuant to the Privacy Shield Framework, Otter is subject to the regulatory enforcement powers of the U.S. Federal Trade Commission. In certain situations, Otter may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements.

Under certain conditions, more fully described on the Privacy Shield website, you may invoke binding arbitration when other dispute resolution procedures have been exhausted.

U.S. - Swiss Safe Harbor Framework

Otter Products, LLC complies with the U.S. – Swiss Safe Harbor Framework as set forth by the U.S. Department of Commerce regarding the collection, use and retention of personal data from Switzerland. Otter has certified that it adheres to the Safe Harbor Privacy Principles of notice, choice, onward transfer, security, data integrity, access, and enforcement. To learn more about the Safe Harbor program, and to view Otter’s certification, please visit https://safeharbor.export.gov/swisslist.aspx

Changes to This Policy

By using this site, you consent to the collection and use of this information by Otter. If we make any material changes, we will notify you by email or by means of a notice on this Site or by an email to your address on file prior to the change becoming effective. We encourage you to periodically review this page for the latest information on our privacy practices.

Contact Details

If you have any questions or concerns regarding this privacy policy, or you wish to contact us by postal mail, our contact information is as follows:

OtterBox
ATTN: Privacy
209 S Meldrum St
Fort Collins, CO 80521 USA
Phone: 1-855-688-7269
Email: privacy@otterbox.com

This privacy policy was last updated on September 28, 2016.