Customer Support

We are temporarily suspending customer service phone support as a precautionary measure given the continued spread of COVID-19. Customers may still submit warranty claims through our online submission form and other inquiries through the general contact page.

Live Chat is available from 10am-2pm MT, Monday-Friday.

We appreciate your patience during this time as there will be delays in our response.

Learn more about why you should shop early this holiday season.

Warranty

We stand by our products.


That's why we guarantee them from material and workmanship defects under normal use and service for the lifetime of the product. Learn more.

FAQs

Got a question? We've got answers. Read our FAQs to get answers to all of your burning questions.

Need Help?

If you have any questions or need help with your account, you may contact us to assist you.

Call Center Wait Time: 16 Min

Order Status

Enter the order number and the Billing Address Postal Code

OR the Last Name on the order.

OR

Contact Us

If you have any questions or need help with your account, you may contact us to assist you.

Returns

We will accept returns within 30 days of the original purchase only if the product was purchased from Otter Products.