Customer Support

We are currently experiencing higher volumes and slower response times than normal. We appreciate your patience during this time.


Learn why you should shop earlier this season to avoid shipping delays.

Warranty

We stand by our products.


That's why we guarantee them from material and workmanship defects under normal use and service for the lifetime of the product. Learn more.

FAQs

Got a question? We've got answers. Read our FAQs to get answers to all of your burning questions.

Need Help?

If you have any questions or need help with your account, you may contact us to assist you.

Order Status

To receive the most up to date tracking information, you can enter a UPS tracking number at www.ups.com/track and a FedEx tracking number at www.fedex.com/tracking. Please note, it may take 1 – 2 days after shipment, and in some cases longer, for the tracking information to update.


If you do not know your tracking number, please use the chat bot below to promptly access the information

Enter the order number and the Billing Address Postal Code

OR the Last Name on the order.

OR

Contact Us

If you have any questions or need help with your account, you may contact us to assist you.

Returns

We will accept returns within 30 days of the original purchase only if the product was purchased from Otter Products.