OtterBox warranty: Protection you can count on

Your gear is built for real life, and the OtterBox warranty is built to back it up. When something goes wrong, we make it easy to find answers, understand your coverage and take action.

Whether you are checking your coverage or starting an OtterBox warranty claim, everything you need is right here.

What does the OtterBox warranty cover?

The OtterBox case warranty covers defects in materials and workmanship under normal use. Coverage varies by product, with some items backed by a limited lifetime warranty and others covered under product-specific terms. This includes your OtterBox phone case, along with accessories such as those covered under the OtterBox screen protector warranty.

We also support products under the LifeProof warranty, including help with a LifeProof warranty claim through the same process.

For full details, review the complete OtterBox Warranty policy.

Start your warranty claim

If covered by our limited warranty, your OtterBox or LifeProof product will be replaced at no charge except for shipping, handling and applicable taxes. We stand by our products.

We want to make this process as easy as possible. Answer a few questions and we will have your replacement on its way.

Get started here: support.otterbox.com

To begin your OtterBox warranty replacement online, please hold on to your damaged product. We will ask for photos or may request that the product be returned.

Support is also available for customers in Canada who need to submit a warranty claim or review their coverage. To get started, select the appropriate option for your region below, with support available in both English and French.

• OtterBox warranty claim Canada - Click here

• OtterBox warranty Canada - Québec – Click here

• Réclamation de garantie OtterBox Canada - Québec – Cliquez ici

What to expect after you submit a warranty claim

All claims require a photo of the damaged product and a small shipping and handling fee, with some items requiring a receipt.

If your claim is approved, your OtterBox warranty replacement will be processed within a few business days. You will receive tracking information once your OtterBox replacement ships.

If your product was purchased from an authorized retailer and is still within the warranty period, it may be eligible under the OtterBox guarantee.

Built for protection. Backed by OtterBox

Many OtterBox products include a limited warranty, sometimes referred to as an OtterBox lifetime warranty, designed to give you confidence long after purchase.

Products covered under a LifeProof case warranty follow a similar process, ensuring consistent support across your gear.

Frequently asked questions about OtterBox warranty

Does OtterBox have a lifetime warranty? How long is my OtterBox product under warranty? 

• OtterBox warranty coverage varies by product. Some products may be covered by a limited lifetime warranty, while others have different warranty terms. 

What does the warranty policy cover?

• The OtterBox warranty policy covers eligible defects in materials and workmanship under normal use. Coverage details, exclusions and product-specific warranty durations are outlined in the full warranty policy. Find more information about the duration of our warranty and what it covers here.

How do I file a warranty claim on my OtterBox case? 

• Warranty claims can be submitted online here. We do collect a small shipping and handling fee for all warranties as it allows us to get you a replacement product as hassle-free as possible.

Will I be required to provide proof of my purchase?

• We require a photo of the damaged product and may ask for a receipt or that the damaged product be returned to us before or after shipping out a replacement product. Customers who do not comply with these requests may be denied warranty replacements.

I have completed the warranty inspection on my warranty claim. When will I receive my replacement?

• If your claim is approved, you will receive an email update within 3-4 business days followed by a tracking number when the replacement ships. Please check your spam and promotion folders as some email providers may route emails to folders outside of your inbox.

If more than 4 days have passed, you can contact customer service for assistance.

What if my product is no longer on the warranty page or is out-of-stock?

• If you cannot find your product online and you are still within the applicable warranty period outlined here, then fill out this form, and we can check to see if your product is still available.
  
  For faster processing times, please include your current shipping address in the message field along with details regarding your product and the warranty issue you're experiencing.
  

If I purchased my product from a retailer, can I get a warranty replacement?

• If your product was purchased from an OtterBox authorized retailer, and that product is still within the applicable warranty, then your damaged product is eligible for a warranty replacement.

I need to place a warranty order for a school or business – how can I do this?

• Schools, government offices or businesses needing to place a warranty order will need to give our Otters a call to initiate a warranty claim. Please chat with our Customer Service team on our Contact Page.

Why was my claim denied? What can I do about it?

• Your claim may have been denied for one (or more) of the following reasons:

  • We could not validate your contact information

  • We did not receive valid verification of ownership and damage

  • We have received an excessive number of warranty claims placed by you or on your behalf*

If any of the above do not apply to your situation, then please reply to the denial message with your questions or concerns.

What is required for an OtterBox warranty claim?

• All OtterBox warranty claims will require a photo of the damaged product and a small shipping and handling fee. We also may ask for a receipt or that the damaged products be returned to us for evaluation by our engineers. Customers who do not comply with these requests may be denied a warranty replacement.

Can I get a refund instead of a replacement from OtterBox? And how much does a replacement cost?

• If your claim is approved, the replacement product is provided at no charge except for shipping, handling and applicable taxes. Refunds are not offered as part of the warranty process.