Free standard shipping or $5 two-day shipping on all orders. (U.S. only)

OtterBox Warranty Form

We stand by our products. That's why we guarantee them from material and workmanship defects for one year from the original date of purchase. Fill out the warranty form below and our Customer Service Otters will get you taken care of.

To read our full Product Warranty in lawyer speak, click here.

Warranty Procedure

  1. Identify your product 
  2. Submit your contact information
  3. Upload a photo of your damaged case, using our nifty photo template
    • Please review the example below before beginning the process.

Already submitted a warranty but haven't heard from us? Be sure to check your spam folder!

Example photo submissions:

  • warranty-example-8-t
  • warranty-example
  • Use our nifty photo template to help you fill out your warranty correctly. We'll need a photo of the full case, along with your handwritten name and signature, date, your product code and a arrow or two to show the damage.
  • Don't have a printer? No problem. We also accept warranty photos without a template. Just make sure you include your full case with your handwritten name and signature, date, your product code and a arrow or two to show the damage.

Are you having an issue with the battery of your Defender Series with iON Intelligence?

Yes No

A customer service rep is currently standing by in order to create a customized experience with this incredibly powerful and very complex product. Please contact our customer service team toll free at 855.688.7269.

Step 1: Find your product from an Order

Enter the order number AND a the billing last name or billing postal code for the order.

Order Search

Or: Get started by choosing the device inside your OtterBox

Step 2: Product Information

Can’t find your product or need to warranty more than one part? Tell us about it below:

* When purchased:

Step 3: Contact Information

Email Address

* Email Confirm:


*= required field
* First Name:
* Last Name:
* Address 1:
Address 2:
* Country:
* State:
* City:
Zip Code: