Free standard shipping or $5 two-day shipping on all orders. (U.S. only)

Return Policy

Otter Products, LLC Return Policy*

  • We will accept returns within 30 days of the original purchase only if the product was purchased directly from Otter Products.
  • Credits will be issued in the form of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
  • Please contact Customer Service toll free at: 855-688-7269 or use the form below to obtain a Return Merchandise Authorization number.
  • You will be asked to provide your original order number, so please have this information readily available. You will also be asked the reason for your return (this information will be used for our records).
  • You will receive your Return Merchandise Authorization via e-mail which will include your RMA# as well as instructions for the return. Otter Products is not responsible for return shipping charges.
  • Please allow up to 15 business days after receipt of your return for your credit to be issued. You will receive an e-mail confirmation of the credit once it has been issued.

*Otter Products, LLC return policy as stated above is not applicable to any Partners of Otter Products, LLC (i.e. Resellers, Distributors, VARS, etc.). To obtain more information about our Partners return policy, please contact your Account Executive for more details.

Please fill out the form below to receive your return merchandise authorization. Your order number is required.

All returns that were NOT purchased on otterbox.com should return to the original place of purchase.

Are you returning your Defender Series with iON Intelligence?

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A customer service rep is currently standing by in order to create a customized experience with this incredibly powerful and very complex product. Please contact our customer service team toll free at 855.688.7269.

Step 1: Find your product from an Order

Enter the order number AND a the billing last name or billing postal code for the order.

Order Search

Or: Get started by choosing the device inside your OtterBox

Step 2: Product Information

Can’t find your product or need to warranty more than one part? Tell us about it below:

Important:Please do not enter your credit card information or any sensitive information in this field.

Step 3: Contact Information

Email Address

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