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OtterBox Warranty Form

We stand by our products. That's why we guarantee them from material and workmanship defects for one year from the original date of purchase. Fill out the warranty form below and our Customer Service Otters will get you taken care of.

To read our full Product Warranty in lawyer speak, click here.

Warranty Procedure

  1. Fill out the form below with all the required information, then continue to photo submission.
  2. Submit 2 photos of your case via our website. You will be prompted to upload photos (as shown below) after you have completed the form.

Example photo submissions:

  • warranty-example-7-t
  • warranty-example-8-t
  • Photo 1 needs to clearly show your full case and the damage as well as your handwritten name and the date.
  • Photo 2 needs to clearly show the Circle/Square stamping on the interior of the silicone case, as well as your handwritten name and date.

Are you having an issue with the battery of your Defender Series with iON Intelligence?

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A customer service rep is currently standing by in order to create a customized experience with this incredibly powerful and very complex product. Please contact our customer service team toll free at 855.688.7269.

To fill out a product warranty request, click here.