Shipping Information

General

Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the state of Colorado via FedEx (standard shipping) unless otherwise specified. If you place your order before 11am MST then it will ship the same day as long as you select a shipping upgrade and the item is in stock. Any orders with a shipping upgrade that are submitted after 11am MST will be shipped on the following business day. ALL orders are shipped and delivered on business days ONLY (Monday-Friday).

FedEx Shipping

Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment complexes and commercial addresses (they cannot leave your package without a signature or they will become liable). If you are not available to sign and FedEx has already attempted delivery, you have a few options. You can either sign the yellow slip the driver leaves on your door telling him to leave the package at the manager’s office or with a neighbor who can sign, or you can call FedEx with your tracking # and give them authorization to deliver to another address.

Shipping Internationally

All International orders are shipped via FedEx/USPS Priority Mail (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Otter Products, LLC has no control over the cost of duties and taxes that are imposed upon import to any country outside the United States and cannot be held responsible for compensation. Please note that we are obligated by law to declare the proper value on all shipments.

Shipping to an APO Address

We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 888.695.8820 (toll free).

Alternate Shipping Options

We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. If this is something you would like to do, please call us direct at 888.695.8820 to place your order.

Backorders

If one of the items you order is backordered and your order is shipping domestically, then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (nothing will ship until backordered items are in stock and all items are available for shipping). When items are backordered and result in separate shipments you will be charged twice. The first charge will be for the item(s) that ship first and the total cost of shipping. The second charge will be for the cost of the backordered item(s) only. Upon shipment of the backordered item(s) is you will receive an e-mail notification containing tracking information.

7. FedEx Transit Times Map

FedEx Delivery Map