About My Order

Payment Options

OtterBox.com accepts VISA, Mastercard and American Express. Please see our Security Policy for more information about our online ordering system. If you do not have access to the internet or don't feel comfortable placing orders online, please call us direct at 888.695.8820 to place an order.

Order Modifications

If you’ve placed an order online please be sure to review the order carefully. If you find any errors, please contact us immediately by phone at 888.695.8820. Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatically submitted to our fulfillment department as soon as they are completed online.

Discounts

If you are experiencing difficulties with a coupon code and this is the first time you’ve used it, make sure that you enter the code exactly as it is shown. Please note that you must enter your coupon code in the field that is labeled "COUPON CODE". If you have already submitted an order, please understand that we are not able to make changes to the financial aspect of your transaction.

Billing

Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, Otter Products, LLC software system will run various authorization checks. If for any reason an order is not authorized by Otter Products, LLC software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount will still appear as a pre-authorization for approximately 2-3 business days. Billing will be processed upon shipment of all orders.

Order Not Processing

Possible reasons that an order would not process: