International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by UPS. We can ship to you via DHL or FedEx if you provide your account number. If t...
- How long does UPS ground shipping take in the USA?
Please see the attached map for estimated UPS shipping times. (Information provided by UPS)
- When I select my residential address for UPS shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses.
- Now that I have submitted my order; how long will it take to ship?
...rs are shipped from the Otter Distribution Center in the state of Colorado via UPS Ground (standard shipping) unless otherwise specified. If you place your order before 11am MST then it will ship the ...
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when t...
- I live internationally; What is the process for shipping internationally?
...via UPS Worldwide Expedited or Express (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order online. ...
- What are the standard practices concerning UPS shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following UPS delivery requirements: A signature IS...
- What is the policy on returning orders?
...orm of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
Please contact Customer Service toll free at: 888-695-8820...
- What if I want to mail my order in or get a total for my order before I buy?
...ut you will not be charged, as long as you do not submit the final order. You'll have to select the shipping method you want and enter your address and other necessary information. Continue until you ...
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
