How long does FedEx ground shipping take in the USA?
Please see the attached map for estimated FedEx shipping times. (Information provided by FedEx)
- International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. If t...
- Now that I have submitted my order; how long will it take to ship?
... are shipped from the Otter Distribution Center in the state of Colorado via FedEx Ground (standard shipping) or USPS Ground unless otherwise specified. If you place your order before 11am MST then it...
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when t...
- I live internationally; What is the process for shipping internationally?
All International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. You ...
- When I select my residential address for FedEx shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have ...
- What are the standard practices concerning FedEx shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature ...
- My order has shipped, but my US Post tracking number doesn't show any information.
When shipping US Post the tracking information has a lag time of a day or two. If the order ships out on Monday you will not be able to see tracking information about the product until about Wednesday...
- What is the policy on returning orders?
...orm of a refund to the Credit Card used for the original purchase. Refunds are for product only, as shipping charges are non-refundable.
Please contact Customer Service toll free at: 888-695-8820...
- What if I want to mail my order in or get a total for my order before I buy?
...ut you will not be charged, as long as you do not submit the final order. You'll have to select the shipping method you want and enter your address and other necessary information. Continue until you ...
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
