http://www.otterbox.com/knowledge_base en-us http://www.otterbox.com/knowledge_base ActiveKB NX natasha.meggenberg@otterbox.com Fri, 20 Nov 2009 22:38:41 MST 20 http://www.otterbox.com/knowledge_base/questions/107/ http://www.otterbox.com/knowledge_base/questions/107/ Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distributi ... natasha meggenberg Tue, 06 Oct 2009 12:01:35 MDT http://www.otterbox.com/knowledge_base/questions/108/ http://www.otterbox.com/knowledge_base/questions/108/ Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signat ... natasha meggenberg Tue, 06 Oct 2009 12:02:06 MDT http://www.otterbox.com/knowledge_base/questions/109/ http://www.otterbox.com/knowledge_base/questions/109/ No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you h ... natasha meggenberg Tue, 06 Oct 2009 12:02:54 MDT http://www.otterbox.com/knowledge_base/questions/110/ http://www.otterbox.com/knowledge_base/questions/110/ All International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. ... natasha meggenberg Tue, 06 Oct 2009 12:00:31 MDT http://www.otterbox.com/knowledge_base/questions/111/ http://www.otterbox.com/knowledge_base/questions/111/ We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820. Natasha Tue, 10 Jul 2007 10:40:05 MDT http://www.otterbox.com/knowledge_base/questions/112/ http://www.otterbox.com/knowledge_base/questions/112/ We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. ... natasha meggenberg Tue, 06 Oct 2009 12:01:08 MDT http://www.otterbox.com/knowledge_base/questions/113/ http://www.otterbox.com/knowledge_base/questions/113/ If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately wh ... Natasha Tue, 10 Jul 2007 10:44:26 MDT http://www.otterbox.com/knowledge_base/questions/114/ http://www.otterbox.com/knowledge_base/questions/114/ Please see the attached map for estimated FedEx shipping times. (Information provided by FedEx) natasha meggenberg Tue, 06 Oct 2009 11:58:33 MDT http://www.otterbox.com/knowledge_base/questions/116/ http://www.otterbox.com/knowledge_base/questions/116/ If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order eith ... Natasha Tue, 10 Jul 2007 10:59:22 MDT http://www.otterbox.com/knowledge_base/questions/157/ http://www.otterbox.com/knowledge_base/questions/157/ When shipping US Post the tracking information has a lag time of a day or two. If the order ships out on Monday you will not be able to see tracking information about the product until about Wedne ... natasha meggenberg Thu, 19 Nov 2009 11:00:48 MST