http://www.otterbox.com/knowledge_base en-us http://www.otterbox.com/knowledge_base ActiveKB NX natasha.meggenberg@otterbox.com Sat, 21 Nov 2009 00:12:04 MST 20 http://www.otterbox.com/knowledge_base/questions/9/ http://www.otterbox.com/knowledge_base/questions/9/ You can use the Apple iPod Identifing Webpage below to help you out.http://support.apple.com/kb/HT1353 natasha meggenberg Thu, 02 Jul 2009 15:17:57 MDT http://www.otterbox.com/knowledge_base/questions/41/ http://www.otterbox.com/knowledge_base/questions/41/ Our pins are made from marine grade 316 Stainless steel which is the standard choice for salt and freshwater applications. The pins are very rust resistant but over time can form surface rust in a ... Natasha Fri, 22 Jun 2007 15:10:11 MDT http://www.otterbox.com/knowledge_base/questions/45/ http://www.otterbox.com/knowledge_base/questions/45/ Yes, the cases were all designed so that you can use basically any headphones that you want. natasha meggenberg Tue, 18 Aug 2009 15:25:30 MDT http://www.otterbox.com/knowledge_base/questions/46/ http://www.otterbox.com/knowledge_base/questions/46/ Unfortunately, the iTrip will not reach far enough into the case to allow access to the iPod. The case itself does not allow enough space for the FM Transmitter to fit inside the case. natasha meggenberg Tue, 18 Aug 2009 15:25:55 MDT http://www.otterbox.com/knowledge_base/questions/48/ http://www.otterbox.com/knowledge_base/questions/48/ It depends on the Otter iPod Case...For our OtterBox for iPod Armor cases: The dock connector cannot be accessed through the OtterBox for iPod case. In order the access the dock connector for char ... natasha meggenberg Tue, 18 Aug 2009 15:26:04 MDT http://www.otterbox.com/knowledge_base/questions/52/ http://www.otterbox.com/knowledge_base/questions/52/ When designing the OtterBox for iPod cases we decided to use a jack that would not allow for your headphones to pull out accidentally during use. If the headphone jack on your case is really tight ... Natasha Fri, 25 Apr 2008 10:55:47 MDT http://www.otterbox.com/knowledge_base/questions/53/ http://www.otterbox.com/knowledge_base/questions/53/ It is because the case is fully waterproof and air can be trapped under the clickwheel membrane. This trapped air is what causes the membrane over the click wheel to "bubble" or bow away from the ... natasha meggenberg Tue, 18 Aug 2009 14:14:49 MDT http://www.otterbox.com/knowledge_base/questions/54/ http://www.otterbox.com/knowledge_base/questions/54/ Absolutely NOT! These cases are NOT adapted to withstand the pressures experienced by scuba diving. Natasha Thu, 24 Apr 2008 16:09:02 MDT http://www.otterbox.com/knowledge_base/questions/55/ http://www.otterbox.com/knowledge_base/questions/55/ The OtterBox itself does not change the specified altitude range that the iPod/iPhone is rated to function at. natasha meggenberg Tue, 18 Aug 2009 15:18:29 MDT http://www.otterbox.com/knowledge_base/questions/56/ http://www.otterbox.com/knowledge_base/questions/56/ The design of our belt clip is sufficient to hold the weight of the iPod installed in the case. Possible causes of failure that would allow the case to come off of the clip include but are not lim ... Natasha Fri, 22 Jun 2007 15:42:27 MDT http://www.otterbox.com/knowledge_base/questions/57/ http://www.otterbox.com/knowledge_base/questions/57/ The paper can be easily removed by rubbing it with a little bit of water. Don’t worry, you will not ruin the case by doing this; the paper is not a manufacturing defect nor does it inhibit t ... Natasha Fri, 22 Jun 2007 15:44:00 MDT http://www.otterbox.com/knowledge_base/questions/59/ http://www.otterbox.com/knowledge_base/questions/59/ 904-01 (OtterBox for iPod 20 GB B&W): Belt clip only905-01 (OtterBox for iPod 30,40,60 GB Photo): Belt clip only906-01 (OtterBox for iPod Shuffle): Lanyard only907-01 (OtterBox for iPod Nano): Lan ... Natasha Mon, 09 Jun 2008 10:18:38 MDT http://www.otterbox.com/knowledge_base/questions/60/ http://www.otterbox.com/knowledge_base/questions/60/ All of the OtterBox for iPod cases were designed as an interactive case that allows you to ruggedize your iPod, thus offering waterproof, dustproof, and drop protection. The material used is very ... Natasha Fri, 22 Jun 2007 15:49:04 MDT http://www.otterbox.com/knowledge_base/questions/62/ http://www.otterbox.com/knowledge_base/questions/62/ The temperature range for the OtterBox is -18 C – 93 C (0 F - 200 F) but please note that the OtterBox itself does not change the operating temperature range of the items contained within. Y ... natasha meggenberg Tue, 18 Aug 2009 15:17:02 MDT http://www.otterbox.com/knowledge_base/questions/63/ http://www.otterbox.com/knowledge_base/questions/63/ We suggest testing your OtterBox for iPod before taking your case into an underwater environment. Fill a sink with water and submerge the empty case for one minute (leaks will appear right away). ... natasha meggenberg Tue, 18 Aug 2009 15:16:23 MDT http://www.otterbox.com/knowledge_base/questions/65/ http://www.otterbox.com/knowledge_base/questions/65/ We’ve found that the armbands can be used on any arm size that is 15 ” or smaller. If you have bigger guns than that, you may need to strap the armband around your forearm. If you are ... Natasha Fri, 25 Apr 2008 10:45:08 MDT http://www.otterbox.com/knowledge_base/questions/66/ http://www.otterbox.com/knowledge_base/questions/66/ The clear case is made of high impact polycarbonate. The grey areas are made of a GLS rubber overmolding. Natasha Fri, 22 Jun 2007 15:58:20 MDT http://www.otterbox.com/knowledge_base/questions/67/ http://www.otterbox.com/knowledge_base/questions/67/ The iPod click wheel cover is made with a rigid polycarbonate. Natasha Fri, 22 Jun 2007 15:59:21 MDT http://www.otterbox.com/knowledge_base/questions/68/ http://www.otterbox.com/knowledge_base/questions/68/ If you have the OtterBox for the iPod Classic:The 80GB will need the 80GB insert only.The 120GB will also work with the 80GB Insert.The 160GB will not use an insert at all. natasha meggenberg Tue, 18 Aug 2009 13:36:35 MDT http://www.otterbox.com/knowledge_base/questions/85/ http://www.otterbox.com/knowledge_base/questions/85/ The main case seal is made from a foamed silicone cord. Exception: The screen seal on the 2600 and 3600 PDA cases are made out of butyl rubber. Natasha Fri, 22 Jun 2007 16:55:36 MDT http://www.otterbox.com/knowledge_base/questions/115/ http://www.otterbox.com/knowledge_base/questions/115/ OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is receive ... natasha meggenberg Mon, 13 Jul 2009 09:18:20 MDT http://www.otterbox.com/knowledge_base/questions/118/ http://www.otterbox.com/knowledge_base/questions/118/ The minimum arm size is 7 inches around. Natasha Sun, 22 Jul 2007 21:47:49 MDT http://www.otterbox.com/knowledge_base/questions/119/ http://www.otterbox.com/knowledge_base/questions/119/ Both the over-mold material and the seal are very chemical and corrosion resistant.Life expectancy should be 4 – 5 years.General care should be taken to rinse salt water or chlorinated water ... Natasha Fri, 25 Apr 2008 10:44:39 MDT http://www.otterbox.com/knowledge_base/questions/120/ http://www.otterbox.com/knowledge_base/questions/120/ The clear boxes allow for no protection from UV rays. The solid color boxes provide nearly 100% protection from UV rays. Natasha Thu, 24 Apr 2008 16:08:47 MDT http://www.otterbox.com/knowledge_base/questions/125/ http://www.otterbox.com/knowledge_base/questions/125/ There is not a good recommended way of polishing the polycarbonate that the iPod case is made of. However, aren't you glad those scratches aren't on your iPod? Natasha Sun, 22 Jul 2007 22:42:17 MDT http://www.otterbox.com/knowledge_base/questions/128/ http://www.otterbox.com/knowledge_base/questions/128/ The temperature range that is acceptable for the OtterBox is between -10 degrees to 175 degrees Fahrenheit. However, this is only for the box. This does not mean that the object you are protecting ... Natasha Fri, 25 Apr 2008 10:43:57 MDT http://www.otterbox.com/knowledge_base/questions/131/ http://www.otterbox.com/knowledge_base/questions/131/ OtterBox manufactures 2 styles of cases. The Defender Series is a semi-rugged case that is more geared for the everyday user who wants to protect against dirt, dust, drop, bump, and scratch. The A ... natasha meggenberg Tue, 18 Aug 2009 15:20:25 MDT http://www.otterbox.com/knowledge_base/questions/135/ http://www.otterbox.com/knowledge_base/questions/135/ The DefenderTM Series cases can be cleaned with mild soap and water, then air dried or dried lightly with a paper towel. Please be careful not to scratch the inside of the protective membrane. The ... Natasha Fri, 25 Apr 2008 10:35:35 MDT http://www.otterbox.com/knowledge_base/questions/139/ http://www.otterbox.com/knowledge_base/questions/139/ No, the seal-tight connector is not needed for the OtterBox iPod Armor cases. Our cases are waterproof without it, as they have something like a seal-tight connector built into the case. natasha meggenberg Tue, 18 Aug 2009 13:39:00 MDT http://www.otterbox.com/knowledge_base/questions/149/ http://www.otterbox.com/knowledge_base/questions/149/ The OtterBox Defender™ and Armor™ Series cases for the iPod® classic will accommodate the iPod classic 80GB, 120GB and new 160GB 6th generation (2009 edition). Please use included ... natasha meggenberg Wed, 16 Sep 2009 12:10:52 MDT http://www.otterbox.com/knowledge_base/questions/150/ http://www.otterbox.com/knowledge_base/questions/150/ The iPod® touch 3rd generation is completely usable in the Impact™, Defender™ and Armor™ Series iPod touch cases. However, because the light sensor is located in a different ... natasha meggenberg Wed, 16 Sep 2009 12:11:15 MDT http://www.otterbox.com/knowledge_base/questions/151/ http://www.otterbox.com/knowledge_base/questions/151/ The headphone jack for the iPod® touch 3rd generation is a 4-conductor jack, which allows for use of volume adjustment, song skipping and microphone when used with compatible headphones. Custo ... natasha meggenberg Wed, 16 Sep 2009 12:10:32 MDT http://www.otterbox.com/knowledge_base/questions/152/ http://www.otterbox.com/knowledge_base/questions/152/ The iPod® touch 3rd generation has internal speakers. While none of our cases fully accommodate the internal speakers, the sound will transmit through our Impact™ and Defender™ Ser ... natasha meggenberg Wed, 16 Sep 2009 12:11:40 MDT http://www.otterbox.com/knowledge_base/questions/153/ http://www.otterbox.com/knowledge_base/questions/153/ We do not have any plans, at this time, to make a case for the 5th Gen Nano. natasha meggenberg Tue, 22 Sep 2009 13:02:52 MDT