http://www.otterbox.com/knowledge_base en-us http://www.otterbox.com/knowledge_base ActiveKB NX natasha.meggenberg@otterbox.com Fri, 20 Nov 2009 21:00:53 MST 20 http://www.otterbox.com/knowledge_base/questions/62/ http://www.otterbox.com/knowledge_base/questions/62/ The temperature range for the OtterBox is -18 C – 93 C (0 F - 200 F) but please note that the OtterBox itself does not change the operating temperature range of the items contained within. Y ... natasha meggenberg Tue, 18 Aug 2009 15:17:02 MDT http://www.otterbox.com/knowledge_base/questions/63/ http://www.otterbox.com/knowledge_base/questions/63/ We suggest testing your OtterBox for iPod before taking your case into an underwater environment. Fill a sink with water and submerge the empty case for one minute (leaks will appear right away). ... natasha meggenberg Tue, 18 Aug 2009 15:16:23 MDT http://www.otterbox.com/knowledge_base/questions/65/ http://www.otterbox.com/knowledge_base/questions/65/ We’ve found that the armbands can be used on any arm size that is 15 ” or smaller. If you have bigger guns than that, you may need to strap the armband around your forearm. If you are ... Natasha Fri, 25 Apr 2008 10:45:08 MDT http://www.otterbox.com/knowledge_base/questions/103/ http://www.otterbox.com/knowledge_base/questions/103/ If you would like to mail in your order, you will need to use our online store to obtain the correct pricing. Once you locate the item(s) that you wish to order, add the item(s) to the cart and pr ... Natasha Tue, 10 Jul 2007 10:18:48 MDT http://www.otterbox.com/knowledge_base/questions/104/ http://www.otterbox.com/knowledge_base/questions/104/ If you’ve placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Please understand that if you do not contact us right ... Natasha Tue, 10 Jul 2007 10:20:27 MDT http://www.otterbox.com/knowledge_base/questions/105/ http://www.otterbox.com/knowledge_base/questions/105/ Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a ch ... Natasha Tue, 10 Jul 2007 10:24:59 MDT http://www.otterbox.com/knowledge_base/questions/106/ http://www.otterbox.com/knowledge_base/questions/106/ Possible reasons that an order would not process: 1. The billing address that is on the order does not match the billing address that the card statement is sent to. 2. Unavailable funds. 3. ... natasha meggenberg Thu, 02 Jul 2009 15:31:32 MDT http://www.otterbox.com/knowledge_base/questions/107/ http://www.otterbox.com/knowledge_base/questions/107/ Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distributi ... natasha meggenberg Tue, 06 Oct 2009 12:01:35 MDT http://www.otterbox.com/knowledge_base/questions/108/ http://www.otterbox.com/knowledge_base/questions/108/ Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signat ... natasha meggenberg Tue, 06 Oct 2009 12:02:06 MDT http://www.otterbox.com/knowledge_base/questions/109/ http://www.otterbox.com/knowledge_base/questions/109/ No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you h ... natasha meggenberg Tue, 06 Oct 2009 12:02:54 MDT http://www.otterbox.com/knowledge_base/questions/110/ http://www.otterbox.com/knowledge_base/questions/110/ All International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. ... natasha meggenberg Tue, 06 Oct 2009 12:00:31 MDT http://www.otterbox.com/knowledge_base/questions/111/ http://www.otterbox.com/knowledge_base/questions/111/ We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820. Natasha Tue, 10 Jul 2007 10:40:05 MDT http://www.otterbox.com/knowledge_base/questions/112/ http://www.otterbox.com/knowledge_base/questions/112/ We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. ... natasha meggenberg Tue, 06 Oct 2009 12:01:08 MDT http://www.otterbox.com/knowledge_base/questions/113/ http://www.otterbox.com/knowledge_base/questions/113/ If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately wh ... Natasha Tue, 10 Jul 2007 10:44:26 MDT http://www.otterbox.com/knowledge_base/questions/114/ http://www.otterbox.com/knowledge_base/questions/114/ Please see the attached map for estimated FedEx shipping times. (Information provided by FedEx) natasha meggenberg Tue, 06 Oct 2009 11:58:33 MDT http://www.otterbox.com/knowledge_base/questions/115/ http://www.otterbox.com/knowledge_base/questions/115/ OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is receive ... natasha meggenberg Mon, 13 Jul 2009 09:18:20 MDT http://www.otterbox.com/knowledge_base/questions/116/ http://www.otterbox.com/knowledge_base/questions/116/ If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order eith ... Natasha Tue, 10 Jul 2007 10:59:22 MDT http://www.otterbox.com/knowledge_base/questions/117/ http://www.otterbox.com/knowledge_base/questions/117/ Right now; nothing. Design intent was for possible use of a neck lanyard; idea was discarded. It's just a threaded insert. Natasha Sun, 22 Jul 2007 21:44:11 MDT http://www.otterbox.com/knowledge_base/questions/118/ http://www.otterbox.com/knowledge_base/questions/118/ The minimum arm size is 7 inches around. Natasha Sun, 22 Jul 2007 21:47:49 MDT http://www.otterbox.com/knowledge_base/questions/119/ http://www.otterbox.com/knowledge_base/questions/119/ Both the over-mold material and the seal are very chemical and corrosion resistant.Life expectancy should be 4 – 5 years.General care should be taken to rinse salt water or chlorinated water ... Natasha Fri, 25 Apr 2008 10:44:39 MDT http://www.otterbox.com/knowledge_base/questions/120/ http://www.otterbox.com/knowledge_base/questions/120/ The clear boxes allow for no protection from UV rays. The solid color boxes provide nearly 100% protection from UV rays. Natasha Thu, 24 Apr 2008 16:08:47 MDT http://www.otterbox.com/knowledge_base/questions/123/ http://www.otterbox.com/knowledge_base/questions/123/ Yes - the KIT107 (1920 screen replacement kit) comes with the hard screen cover. Natasha Sun, 22 Jul 2007 22:30:25 MDT http://www.otterbox.com/knowledge_base/questions/125/ http://www.otterbox.com/knowledge_base/questions/125/ There is not a good recommended way of polishing the polycarbonate that the iPod case is made of. However, aren't you glad those scratches aren't on your iPod? Natasha Sun, 22 Jul 2007 22:42:17 MDT http://www.otterbox.com/knowledge_base/questions/126/ http://www.otterbox.com/knowledge_base/questions/126/ All of our SmartPhone Defender cases come with belt clip/holster included. They are the post/clip-style beltclips as offered on www.theclip.com. There are also several smartphone cases that offe ... natasha meggenberg Tue, 18 Aug 2009 15:23:40 MDT http://www.otterbox.com/knowledge_base/questions/131/ http://www.otterbox.com/knowledge_base/questions/131/ OtterBox manufactures 2 styles of cases. The Defender Series is a semi-rugged case that is more geared for the everyday user who wants to protect against dirt, dust, drop, bump, and scratch. The A ... natasha meggenberg Tue, 18 Aug 2009 15:20:25 MDT http://www.otterbox.com/knowledge_base/questions/141/ http://www.otterbox.com/knowledge_base/questions/141/ Yes, we tested the 3GS in the 3G Defender case and found that it does fit correctly. natasha meggenberg Tue, 18 Aug 2009 15:24:40 MDT http://www.otterbox.com/knowledge_base/questions/144/ http://www.otterbox.com/knowledge_base/questions/144/ If you seem to be experiencing an echo with your iPhone Defender case (most likely with 3.0 software or 3GS hardware) you can do the following:There are two small white vents at the bottom of the ... natasha meggenberg Tue, 14 Jul 2009 16:18:37 MDT http://www.otterbox.com/knowledge_base/questions/145/ http://www.otterbox.com/knowledge_base/questions/145/ Unfortunately, the Tablet and Laptop cases have been discontinued, so we will no longer have them available for purchase on our website. natasha meggenberg Thu, 02 Jul 2009 15:55:39 MDT http://www.otterbox.com/knowledge_base/questions/146/ http://www.otterbox.com/knowledge_base/questions/146/ AT&T will have OtterBox Defender Series™ for iPhone 3G/3GS compatible cases soon. New cases have been reworked and tested extensively both by OtterBox engineers and an independent testing ce ... natasha meggenberg Tue, 18 Aug 2009 15:28:29 MDT http://www.otterbox.com/knowledge_base/questions/149/ http://www.otterbox.com/knowledge_base/questions/149/ The OtterBox Defender™ and Armor™ Series cases for the iPod® classic will accommodate the iPod classic 80GB, 120GB and new 160GB 6th generation (2009 edition). Please use included ... natasha meggenberg Wed, 16 Sep 2009 12:10:52 MDT http://www.otterbox.com/knowledge_base/questions/150/ http://www.otterbox.com/knowledge_base/questions/150/ The iPod® touch 3rd generation is completely usable in the Impact™, Defender™ and Armor™ Series iPod touch cases. However, because the light sensor is located in a different ... natasha meggenberg Wed, 16 Sep 2009 12:11:15 MDT http://www.otterbox.com/knowledge_base/questions/151/ http://www.otterbox.com/knowledge_base/questions/151/ The headphone jack for the iPod® touch 3rd generation is a 4-conductor jack, which allows for use of volume adjustment, song skipping and microphone when used with compatible headphones. Custo ... natasha meggenberg Wed, 16 Sep 2009 12:10:32 MDT http://www.otterbox.com/knowledge_base/questions/152/ http://www.otterbox.com/knowledge_base/questions/152/ The iPod® touch 3rd generation has internal speakers. While none of our cases fully accommodate the internal speakers, the sound will transmit through our Impact™ and Defender™ Ser ... natasha meggenberg Wed, 16 Sep 2009 12:11:40 MDT http://www.otterbox.com/knowledge_base/questions/153/ http://www.otterbox.com/knowledge_base/questions/153/ We do not have any plans, at this time, to make a case for the 5th Gen Nano. natasha meggenberg Tue, 22 Sep 2009 13:02:52 MDT http://www.otterbox.com/knowledge_base/questions/154/ http://www.otterbox.com/knowledge_base/questions/154/ Unfortunately, our 3G/3GS iPhone Commuter and Impact cases do not have a film over where the Apple Logo is on the device. Mary Knaus Thu, 05 Nov 2009 17:08:16 MST http://www.otterbox.com/knowledge_base/questions/155/ http://www.otterbox.com/knowledge_base/questions/155/ Yes, the 9630 with no camera has the same form factor as the device with camera. natasha meggenberg Thu, 15 Oct 2009 10:38:43 MDT http://www.otterbox.com/knowledge_base/questions/156/ http://www.otterbox.com/knowledge_base/questions/156/ 1. One solution that has been tested by our Engineering team is to apply a very light dusting of baby powder to the inside of the built-in screen protector. View this video for easy to follo ... natasha meggenberg Thu, 05 Nov 2009 12:21:24 MST http://www.otterbox.com/knowledge_base/questions/157/ http://www.otterbox.com/knowledge_base/questions/157/ When shipping US Post the tracking information has a lag time of a day or two. If the order ships out on Monday you will not be able to see tracking information about the product until about Wedne ... natasha meggenberg Thu, 19 Nov 2009 11:00:48 MST