When I placed my order online, my bank statement says I was already charged or it shows that I have been charged twice. Should I be concerned?
Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, Otter Products, LLC software system will run various authorization checks. If for any reason an order is not authorized by Otter Products, LLC software system, the order will not be processed, nor will an order confirmation be issued. Under these circumstances, the customer WILL NOT be charged. However, the amount will still appear as a pre-authorization for approximately 2-3 business days. Billing will be processed upon shipment of all orders.
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