How long does FedEx ground shipping take in the USA?
Please see the attached map for estimated FedEx shipping times. (Information provided by FedEx)
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
- I live internationally; What is the process for shipping internationally?
All International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Otter Products, LLC has no con ...
- International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. If this is something you would like to do, please call us direct at 888-695-8820 to place your order. ...
- My order has shipped, but my US Post tracking number doesn't show any information.
When shipping US Post the tracking information has a lag time of a day or two. If the order ships out on Monday you will not be able to see tracking information about the product until about Wednesday.
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (noth ...
- Now that I have submitted my order; how long will it take to ship?
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the state of Colorado via FedEx Ground (standard shipping) or USPS Ground unless otherw ...
- What are the standard practices concerning FedEx shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment ...
- What is the policy on returning orders?
If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order either on our website or by calling us direct. Please see below for further information. We will accept ...
- When I select my residential address for FedEx shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.
