How long does UPS ground shipping take in the USA?
Please see the attached map for estimated UPS shipping times. (Information provided by UPS)
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
- I live internationally; What is the process for shipping internationally?
All International orders are shipped via UPS Worldwide Expedited or Express (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your fi ...
- International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by UPS. We can ship to you via DHL or FedEx if you provide your account number. If this is something you would like to do, please call us direct at 888-695-8820 to place your order.
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (noth ...
- Now that I have submitted my order; how long will it take to ship?
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the state of Colorado via UPS Ground (standard shipping) unless otherwise specified. If ...
- What are the standard practices concerning UPS shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following UPS delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment co ...
- What is the policy on returning orders?
If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order either on our website or by calling us direct. Please see below for further information. We will accept ...
- When I select my residential address for UPS shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses.
