My Order is not processing. What should I do?
Possible reasons that an order would not process: 1. The billing address that is on the order does not match the billing address that the card statement is sent to. 2. Unavailable funds. 3. Incorrect card security code. For most credit cards, enter the three-digit number that follows your acco ...
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (noth ...
- Now that I have submitted my order; how long will it take to ship?
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the state of Colorado via FedEx Ground (standard shipping) or USPS Ground unless otherw ...
- What are the standard practices concerning FedEx shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following FedEx delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment ...
- What if I want to mail my order in or get a total for my order before I buy?
If you would like to mail in your order, you will need to use our online store to obtain the correct pricing. Once you locate the item(s) that you wish to order, add the item(s) to the cart and proceed through the checkout process as if you were placing an online order. You will be required to e ...
- What is the difference between a Defender Series case and an Armor Series Case?
OtterBox manufactures 2 styles of cases. The Defender Series is a semi-rugged case that is more geared for the everyday user who wants to protect against dirt, dust, drop, bump, and scratch. The Armor series does all of the things that the Defender Series does, but it also adds protection agains ...
- What is the life expectancy of the seals on the iPod cases? How long are the seals likely to last in chlorinated water and/or salt water?
Both the over-mold material and the seal are very chemical and corrosion resistant.Life expectancy should be 4 – 5 years.General care should be taken to rinse salt water or chlorinated water off of the case with clean fresh water whenever possible to help extend that life.
- What is the maximum arm size for which the armband can be used?
We’ve found that the armbands can be used on any arm size that is 15 ” or smaller. If you have bigger guns than that, you may need to strap the armband around your forearm. If you are too big still, you are Hercules and we are jealous.
- What is the minimum arm size for which the iPod armband can be used?
The minimum arm size is 7 inches around.
- What is the ONE (1) YEAR Limited Warranty?
OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only. OtterBox cannot be held liable for ...
- What is the policy on returning orders?
If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order either on our website or by calling us direct. Please see below for further information. We will accept ...
- What is the screw on the bottom of the 1910 case for?
Right now; nothing. Design intent was for possible use of a neck lanyard; idea was discarded. It's just a threaded insert.
- When I placed my order online, my bank statement says I was already charged or it shows that I have been charged twice. Should I be concerned?
Once an order has been submitted, credit cards will be pre-authorized for the total dollar amount of the order. Pre-authorizations will show up immediately, though this does not indicate that a charge has been made. In addition to the bank’s authorization, Otter Products, LLC software syst ...
- When I select my residential address for FedEx shipping, do I need to be home when it arrives?
No. There is no signature required for deliveries to residential addresses. If the driver feels that it is "unsafe" to leave the package, then they will leave a note stating the options that you have for getting the package.
- Why can't I adjust my volume, skip songs, or use the microphone with my iPod touch 3rd generation when it is in the Armor™ Series case?
The headphone jack for the iPod® touch 3rd generation is a 4-conductor jack, which allows for use of volume adjustment, song skipping and microphone when used with compatible headphones. Customers are able to use the 4-conductor headphone jack with complete functionality in the Defender͐ ...
- Will the 3G case fit the new 3GS?
Yes, we tested the 3GS in the 3G Defender case and found that it does fit correctly.
- Will the new iPod® classic 160GB (2009 edition) work with the classic cases that you offer at this time?
The OtterBox Defender™ and Armor™ Series cases for the iPod® classic will accommodate the iPod classic 80GB, 120GB and new 160GB 6th generation (2009 edition). Please use included foam with the 160GB device as well to ensure a secure fit of your iPod inside the Defender or Armor ...
- Will the new iPod® touch 3rd generation fit into the 2nd generation touch cases that you offer at this time?
The iPod® touch 3rd generation is completely usable in the Impact™, Defender™ and Armor™ Series iPod touch cases. However, because the light sensor is located in a different position between the iPod touch models, the iPod touch 3rd generation light sensor is not exposed in ...
