Can I modify my order after I have already submitted it online?
If you’ve placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatical ...
- Do your OtterBox cases have a UV protection rating?
The clear boxes allow for no protection from UV rays. The solid color boxes provide nearly 100% protection from UV rays.
- How do I get rid of the bubbles/oil-slick on the screen of my iPhone case?
Before you put your iPhone in the case, rub your palm across the screen. It's the natural oils of the skin that keep the plastic from sticking to the screen of the iPhone. You want your hands to be clean but you don't want to wash your hands just before doing it. You can also try wiping it along ...
- How long does UPS ground shipping take in the USA?
Please see the attached map for estimated UPS shipping times. (Information provided by UPS)
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
- I live internationally; What is the process for shipping internationally?
All International orders are shipped via UPS Worldwide Expedited or Express (unless other arrangements have been agreed on). The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your fi ...
- International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by UPS. We can ship to you via DHL or FedEx if you provide your account number. If this is something you would like to do, please call us direct at 888-695-8820 to place your order.
- Is the hard plastic screen cover on the 1920 replaceable?
Yes - the KIT107 (1920 screen replacement kit) comes with the hard screen cover.
- Is there anyway I can buff out or remove these scratches on the iPod screen in order to make the display a little clearer?
There is not a good recommended way of polishing the polycarbonate that the iPod case is made of. However, aren't you glad those scratches aren't on your iPod?
- My Order is not processing. What should I do?
Possible reasons that an order would not process: 1. The billing address that is on the order does not match the billing address that the card statement is sent to. 2. Unavailable funds. 3. Incorrect card security code. For most credit cards, enter the three-digit number that follows your acco ...
- My order says that one or more of the items I ordered are currently on backorder. What should I expect or do?
If one of the items you order is backordered and your order is shipping domestically then any item(s) that are in stock will ship first and any item(s) that are backordered will ship separately when they become available. If your order is shipping internationally then it will ship complete (noth ...
- Now that I have submitted my order; how long will it take to ship?
Once an order has been submitted, please allow up to 72 hours for it to be processed and shipped (generally orders will ship out sooner than this). All orders are shipped from the Otter Distribution Center in the state of Colorado via UPS Ground (standard shipping) unless otherwise specified. If ...
- What are the standard practices concerning UPS shipping?
Upon shipment you will receive an e-mail notification containing tracking information so that you can view the status of your order. Please note the following UPS delivery requirements: A signature IS NOT required for residential deliveries. A signature IS required for deliveries to apartment co ...
- What if I want to mail my order in or get a total for my order before I buy?
If you would like to mail in your order, you will need to use our online store to obtain the correct pricing. Once you locate the item(s) that you wish to order, add the item(s) to the cart and proceed through the checkout process as if you were placing an online order. You will be required to e ...
- What is the difference between a Defender Series case and an Armor Series Case?
OtterBox manufactures 2 styles of cases. The Defender Series is a semi-rugged case that is more geared for the everyday user who wants to protect against dirt, dust, drop, bump, and scratch. The Armor series does all of the things that the Defender Series does, but it also adds protection agains ...
- What is the life expectancy of the seals on the iPod cases? How long are the seals likely to last in chlorinated water and/or salt water?
Both the over-mold material and the seal are very chemical and corrosion resistant.Life expectancy should be 4 – 5 years.General care should be taken to rinse salt water or chlorinated water off of the case with clean fresh water whenever possible to help extend that life.
- What is the maximum arm size for which the armband can be used?
We’ve found that the armbands can be used on any arm size that is 15 ” or smaller. If you have bigger guns than that, you may need to strap the armband around your forearm. If you are too big still, you are Hercules and we are jealous.
- What is the minimum arm size for which the iPod armband can be used?
The minimum arm size is 7 inches around.
- What is the ONE (1) YEAR Limited Warranty?
OtterBox products come with a ONE (1) YEAR Limited Warranty from the date of the retail purchase by the original end-user. If a material or workmanship defect arises and a valid claim is received within the Warranty Period, OtterBox will replace the case only. OtterBox cannot be held liable for ...
- What is the policy on returning orders?
If you’re inquiring about an exchange, please note that we do not accept exchanges on any of our products. You can return products to receive a refund, and then place a separate order either on our website or by calling us direct. Please see below for further information. We will accept ...
