Will the Verizon Tour without a Camera (9630) fit in your Tour 9600 Series cases?
Yes, the 9630 with no camera has the same form factor as the device with camera.
- Are you going to make a case for the 5th Gen Nano?
We do not have any plans, at this time, to make a case for the 5th Gen Nano.
- Can I modify my order after I have already submitted it online?
If you’ve placed an order online please make sure to review your order carefully. If you find any errors, please contact us immediately. Please understand that if you do not contact us right away, we will not be able to modify your order. Due to our automated system, orders are automatical ...
- Do the smartphone cases come with a beltclip?
All of our SmartPhone Defender cases come with belt clip/holster included. They are the post/clip-style beltclips as offered on www.theclip.com. There are also several smartphone cases that offer an optional ballistic nylon holster if the customer prefers a belt holster as opposed to a beltclip ...
- Do you still have Tablet or Laptop Cases?
Unfortunately, the Tablet and Laptop cases have been discontinued, so we will no longer have them available for purchase on our website.
- Do your OtterBox cases have a UV protection rating?
The clear boxes allow for no protection from UV rays. The solid color boxes provide nearly 100% protection from UV rays.
- Does the 3G/3GS iPhone Commuter and Impact cases have protection for the Apple Logo?
Unfortunately, our 3G/3GS iPhone Commuter and Impact cases do not have a film over where the Apple Logo is on the device.
- How do I get rid of the air bubbles/oil slick on my iPhone Defender Series case?
1. One solution that has been tested by our Engineering team is to apply a very light dusting of baby powder to the inside of the built-in screen protector. View this video for easy to follow instructions on this solution. http://www.youtube.com/watch?v=Im7vvblnzoY 2. A second solution, which ...
- How long does FedEx ground shipping take in the USA?
Please see the attached map for estimated FedEx shipping times. (Information provided by FedEx)
- I am having an echo with my iPhone Defender case, is there a solution?
If you seem to be experiencing an echo with your iPhone Defender case (most likely with 3.0 software or 3GS hardware) you can do the following:There are two small white vents at the bottom of the Defender case, one on each side of where the charging port is. First, remove your phone from the cas ...
- I am having issues with hearing the internal Speakers when my iPod 3rd generation touch is in the OtterBox cases.
The iPod® touch 3rd generation has internal speakers. While none of our cases fully accommodate the internal speakers, the sound will transmit through our Impact™ and Defender™ Series cases. For optimal sound quality however, OtterBox recommends headphone use. The internal speake ...
- I am in the military; can OtterBox ship to an APO address?
We do ship to military addresses via USPS (priority mail). However, since this option is currently unavailable online, please call us direct to place your order at 1(888) 695-8820.
- I live internationally; What is the process for shipping internationally?
All International orders are shipped via USPS International or FedEx International. The cost of shipping is calculated automatically based on weight and location when you place your order online. You will be able to view the cost before you submit your final order. Otter Products, LLC has no con ...
- I went to my Local AT&T Store and they said that the OtterBox for the iPhone was recalled.
AT&T will have OtterBox Defender Series™ for iPhone 3G/3GS compatible cases soon. New cases have been reworked and tested extensively both by OtterBox engineers and an independent testing center to eliminate any echo.
- International shipping costs seem really high. Does OtterBox have alternate methods of shipping besides UPS?
We apologize for the high shipping cost of international shipments; this is the actual cost our company is charged by FedEx. We can ship to you via DHL or UPS if you provide your account number. If this is something you would like to do, please call us direct at 888-695-8820 to place your order. ...
- Is it safe to use my OtterBox for iPod in a sauna or hot tub?
The temperature range for the OtterBox is -18 C – 93 C (0 F - 200 F) but please note that the OtterBox itself does not change the operating temperature range of the items contained within. You would need to find the safe temperature range for the iPod and stick to that.
- Is the hard plastic screen cover on the 1920 replaceable?
Yes - the KIT107 (1920 screen replacement kit) comes with the hard screen cover.
- Is there any way to test the OtterBox for iPod to ensure that it is waterproof before I take my iPod swimming?
We suggest testing your OtterBox for iPod before taking your case into an underwater environment. Fill a sink with water and submerge the empty case for one minute (leaks will appear right away). Remove the case from the water, dry the outside completely, open and inspect for leakage. Discontinu ...
- Is there anyway I can buff out or remove these scratches on the iPod screen in order to make the display a little clearer?
There is not a good recommended way of polishing the polycarbonate that the iPod case is made of. However, aren't you glad those scratches aren't on your iPod?
- My Order is not processing. What should I do?
Possible reasons that an order would not process: 1. The billing address that is on the order does not match the billing address that the card statement is sent to. 2. Unavailable funds. 3. Incorrect card security code. For most credit cards, enter the three-digit number that follows your acco ...
