Rated 3.7 out of 5 by 22
Rated 5 out of 5 by kp707 Best Customer Service
I first have to say I love Otterbox and the Commuter Series. I had an otterbox for my old blackberry and still have it for my iphone. I love the commuter because its not too big or bulky but I know if I drop my phone it is safe. I have dropped my phone multiple times and this case has taken a beating.
Recently noticed that the outer plastic shell had a large crack along the upper right corner looking at the back of the phone, across to the opening for the camera . I went online, filled out the warranty form, took a picture as instructed and within minutes received an email regarding the claim. The NEXT DAY I received an email stating my warranty was processed and my replacement item will be shipped.
This is the second time I've had my case crack (my blackberry case cracked after almost two years) and otterbox replaced the parts. No hassle, no runaround. Just a stand up company standing by its product, and standing by its policies. I will ALWAYS have an otterbox on my phone.
August 18, 2014
Rated 2 out of 5 by bjongerius my replacement broke
This was my 2nd replacement of my original in less then 2 years and it already has a crack. I've only owned it for 2 months. It kind of gets frustrating when you have to continue filling out warranty claims...
February 15, 2014
Rated 1 out of 5 by AnonymousReviewer7 Horrible Quality, Shatters on Impact.
In the second week of use, the portion surrounding the charger broke off. 2 weeks later, a portion of the back was cracked and fell off soon after. This week, I noticed a small crack around the top section, the one that surrounds the top part of the phone where the button is. Today that broke off. In short, I am appalled at the low quality of this product.
February 8, 2014
Rated 1 out of 5 by HockeyMom1 Not durabe
I have sent this case back three times because it keeps cracking. Otterbox is good about replacing it but its a pain!
February 6, 2014