OtterBox has earned a worldwide reputation for high quality, and our cases are some of the most popular in the industry. So, it's no surprise that crooks and scammers try to pass off fake, counterfeit and "refurbished" products as the real deal. Unfortunately, these phonies fail to protect your device, and leave it exposed to further damage.
To avoid the fakes, only purchase directly from OtterBox, or from one of our authorized retailers. And, always follow the
4 "P"s TO PINPOINT A PRETENDER:
OtterBox products are of the highest quality, and a cheap price is a sign of a cheap product. If the price seems too good to be true, it probably is.
Genuine OtterBox products are only available through reputable, authorized retailers. Cases purchased from sites like eBay or craigslist, or from unauthorized storefronts, flea markets or swap meets are always questionable.
Amazon.com – only buy from stores that state: "Ships from and sold by Amazon.com" or "Ships from and sold by OtterBox."
OtterBox products are always complete with packaging outside and written materials inside. If the packaging is damaged, faded, sloppy, incomplete, or contains misspellings, the product it contains is likely a fake.
OtterBox products feature the most advanced materials, designs and engineering. Signs of a counterfeit include poor workmanship, low quality, cheap materials, blemishes, dirt, etc.