Rated 3 out of 5 by CkamSrf Pretty good but not perfect
I've had the case for about a 2 weeks and generally like it. I didn’t really get it for the waterproof aspect but was more interested in keeping dust and sand out of the case which was a problem with the OtterBox Defender I had previously.
If you use the headphone jack a lot, the little door puts pressure on the jack which may damage the jack on the phone over time.
The soft material on the front is also not wearing too well and I imagine it will be pretty beat up after a year of use.
The case covers up the little switch on the side of the phone which hasn't been a problem since I use it very rarely.
Another slight annoyance is the lack of non-slip material on the rear of the case to keep it from sliding on surfaces.
Other than these small issues it is a good case. At the end of the day, your phone will be well protected.
April 11, 2014
Rated 5 out of 5 by Yuan The case that protect my iPhone anytime anywhere
On January 2014, i was thinking to buy a real dependable case for my iPhone 5 rather than using the normal plastic case without any protection specially when my phone fall off from my hands accidentally. I know several brands on the market offering similar protection like Otterbox so i decided to see the review on Youtube about the detail comparison and test between each different cases with Otterbox case.
I find an interesting on Otterbox Preserver series after i watched the review and also the advertisement. I pretty convinced about preserver at that time would be my iPhone protection case. Nevertheless, i was doubt about it until it hands on me and try by myself.
Finally, I bought it at local authorized Apple store and followed all the manual instructions during the first test. Yes, it passed the water test a couple times. Another test was in Waterpark, i took it into the water on and off for more than 30 minutes for videos recording. When they (Otterbox) says "seriously dependable waterproof" they really mean it.
Even until today my iPhone 5 has through a lot of trails accidentally and intentionally such as falling from my hands (most commonly for people) and the extreme one, i thought my phone was stolen after i found out it was in my pants and it went all the way through the washing machine with all my laundry! (sorry, i can't provide the photos but trust me it was one of my crazy day thought that i will dig down so deep my pocket for a new phone!) Thanks to Otterbox for making such a TANK case like preserver series...!! it protect my iPhone with the sturdy case and dependable in the water.
Believe it or not, the case is still strong like brand new with a little flakes on the grip but it doesn't matter. So, my suggestion is buying the Otterbox products to protect your phones in any kind of condition of your active life!
April 9, 2014
Rated 3 out of 5 by wagnermr14 A little disapointed.
I've always used other Otter products and loved. If I could just get the case to fully close, which after a month have still not been able to do, I would probably love this product version too. Not sure if I got a slightly faulty case or what but I've had other otter boxes on every iphone I've had and can't get this case to fully click close. Its annoying me. So not having that fully closed I wouldn't consider it water 'proof', for my situation at least.
Aside from the switch to change between ring and vibrate being very difficult, the other buttons work fine. And I do like the overall protection otter provides from shock to screen coverage. Its come in very useful over the 6 years about I've used. But this is a different case design and can't close.
March 29, 2014
Rated 2 out of 5 by ItsTribbey Audio quality remains an issue
I went through a really rough time with LifeProof both with my experience with the THREE cases they sent me AND their horrific customer service. I was contacted a little while afterwards by an OtterBox customer service employee, and she was extremely helpful. By far, this was the best customer service experience I've had in a long time - not only related to this but in general. She offered to replace my LifeProof cases with an otterbox case, and refunded the money my parents spent on the original case (it was a Christmas gift). I received the case, and love the design and protection. The screen protector does not give me any lag or anything when it comes to using my touchscreen display, but unfortunately the audio quality still remains an issue with the waterproof case(s). With my LifeProof case I had an issue where in the midst of accepting a job offer I had to ask my future employer to wait while I took the case off of my phone (which is not the simplest task (compared to other cases)) which is not a major issue but it is an embarrassing experience in those situations that I just do not want to deal with. I have now been having similar experiences as I am accepting phone calls from law schools that I am being accepted school, and oftentimes only use the case now if I go downtown, but have to take the case off (which also is not the easiest thing to do in the world) whenever I am anticipating a phone call, making a phone call, etc.
LifeProof was a disaster. OtterBox customer service saved the day, but unfortunately, this case is just not allowing my phone to function like it would without the case on (with regards to phone call audio quality) and for that reason, I will (unfortunately) likely purchase a new case that is a different brand and probably offers less protection until I know these issues are worked out.
This is unfortunate because I really wanted OtterBox to be the hero in more ways than one here. I've used my phone with my cheaper cases that I bought prior to upping my protection (because I had broken my screen) and the audio works fine for days/weeks at a time, never an issue.
I actually just had to pull the phone out of the case while talking to my Mom in the middle of our conversation - no bueno OtterBox. Unfortunately for all of the pros I could list below... the audio quality and being able to make phone calls with the case on are cons that are just unacceptable.
Serious kudos to your customer service staff though, they are friendly and caring, extremely helpful, and knowledgeable.
March 23, 2014